REFUND AND RETURNS

Return Policy

Please keep in mind that all dresses are uniquely made to order.

A few things to remember about custom dresses:

Custom dresses are made specifically for you. That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Make sure you check all your measurements carefully!  

If you are unsure of how to take measurements, Please refer to measurement guide page and be sure to ask questions before ordering garments. 

Exchange Policy

We do not offer an exchange service for any products.

Term of Fair Use

At Houseofeliora, we provide a large selection of styles with customizable colours and sizes. Each dress is made-to-order and unique as it is not restocked or resold. For this reason, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention. Once the purchase is confirmed, we will strictly follow the policy as described above.

Please contact us if you have any questions or concerns before or after receiving your garment(s).